Whom to ask

To make things easier, we’ve created this handy guide to help you navigate who to reach out to depending on the topic 🤓

Remember that using the proper channels keeps things efficient, avoids confusion, and helps everyone stay aligned, especially in a fully remote company like ours:

🧭 People & Admin

Go to the People team for:

• Time off, sick leave & special permissions (hospitalisation, bereavement, moving, marriage, parental leave, etc.).

• Payroll, reimbursements & benefits.

• HR documents & contracts.

• Onboarding & Offboarding.

• Company events & internal logistics.

• General policies or admin support.

• Workplace health & safety (PRL), training & medical checkups.

• Concerns related to harassment, mobbing, or workplace conflict.

🧰 Tools & Access

Go to Jordi for:

• Access to company tools (Slack, Linear, Harvest, etc.).

• Questions about new tools or licenses.

🚀 Project-related

Go to your Project PM or Tech Lead for:

• Clarifications on project expectations, priorities, or delivery.

• Questions about tasks, blockers, or deadlines.

• Collaboration, roles, or workload within your project team.

• Still unsure, or is no one available to help? → Reach out to Jordi.

💻 Technical Questions

Follow this flow to get help with technical topics:

• Start by asking the Tech Lead of your project.

• If unavailable, or if your project doesn’t have one, or simply can’t help you, reach out to another Tech Lead or Engineering Manager whose expertise fits your question:

  • Juan S. → Ruby on Rails, React, NextJS, NodeJS, Python, DevOps.

  • Pablo → Ruby on Rails, React, Remix, NodeJS, Shopify.

  • Juan A. → Ruby on Rails, React, Remix, Python, AI.

  • Carlos → React, Remix, React Native, NodeJS.

  • José Antonio → React, Remix, NextJS, NestJS, NodeJS.

• Still unsure, or is no one available to help? → Reach out to Xavi.

🎨 Brand & Marketing

Go to the Marketing team (Àlex & David) for:

• Content, social media, or external communication.

• Podcast, blog, newsletter, website, or YouTube channel.

💼 Sales & Business Development

Go to Àlex for:

• Referrals or new project leads.

• External partnerships or business opportunities.

We’re a collaborative team, and we all want to support one another. If still in doubt, ask your Buddy or the People team, and we’ll point you in the right direction 🙌